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How We Set the Rules for Your Account

These legal conditions govern how your rajabola21 account works — from how we process wallet transactions through DANA, OVO, and GoPay, to how we handle account access and eligibility. Availability depends on local law and is open only where your region permits it.

Account conditions apply to all registered walletsDANA, OVO, GoPay covered under payment termsEligibility subject to local lawPolicy updates communicated via account notificationContact support to request any policy clarification
rajabola21 How We Set the Rules for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We keep your account and transaction data handled with clear retention rules and limited access. Here is how each area works in practice.

Data Retention

Transaction records tied to DANA, OVO, and GoPay deposits are retained for the period required by applicable policy. You can request a summary through your account settings at any time.

Cookies and Session Tracking

We use session cookies to keep your mobile login active as you move between pages. No third-party advertising cookies are attached to your account wallet or payment history.

Account Security

Each login session on mobile or desktop is verified via OTP sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will lock the session.

Requesting Changes

To update your linked wallet, correct account details, or request data deletion, go to Account Settings or contact support via email with your registered GoPay or OVO wallet ID as reference.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a wallet dispute, or a request related to your personal data, reach us through the channels below. We handle policy queries separately from general account support so your concern reaches the right team without delay.

Team online

Live Chat

Open the chat icon from any page on your mobile browser. Policy and account-condition queries are routed to our compliance-aware support team directly.

Email Support

Send detailed policy or data requests to our support address found in your account settings. Include your registered OVO or DANA wallet for faster case matching.

In-Account Request Form

Log in, go to Account Settings, and select the Policy Request option. Use this path to submit formal data-access or account-condition queries directly on record.

Frequently Asked Questions About Our Legal Terms

These are the questions we get most often about account conditions, data rights, and policy contact. If your question is not here, use the in-account request form or reach us via live chat.

Yes. Every e-wallet linked to your account — DANA, OVO, GoPay — falls under the same transaction and conduct terms. Wallet type does not affect which rules apply to your account.

Yes. Submit a data-access request through Account Settings or email support with your registered wallet ID. We will respond in line with our internal data-access policy timeframe.

Accounts found in breach — such as sharing a single OVO wallet across multiple registrations — may be suspended while we review. You will receive a notification and can respond via support.

No. Certain features, including live casino rooms and football betting markets, depend on local law. Availability is limited to regions where access is permitted under applicable local regulations.

Go to Account Settings and select the Policy Request form, or send a deletion request via email. Include your linked GoPay or DANA wallet ID so we can locate and action your account record.

No. The same account conditions apply regardless of device. Mobile sessions in Tangerang or anywhere else in Indonesia are governed by identical terms — device type changes nothing legally.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.